Foreclosure Intervention Calls Procedure
Call your mortgage company as soon as you know you are going to have trouble paying your mortgage. You should first call the customer service or collections department.
Try to determine whether or not you can afford to live in your home. If your financial problem is a temporary set back and you just need time to get caught up, your mortgage company should work with you. If customer service or collections is non-responsive, then call the loss mitigation department. They should have work out options that will help you get back on your feet.
The following are loss mitigation contacts for various mortgage companies:
Servicer | Name | Phone | |
ABM AMRO | Kelly Pue | 904-288-5320 | |
Chase | Robert Harris | ||
Citimortgage | Lorie Zimmerman | ||
Countrywide | Sedric Sanjian | 800-669-6087 x6971 | |
Fifth Third Bank | Amy Voland | 513-358-8483 | |
GMAC Mortgage | Kris Caya | 800-850-4622 | |
HSBC | Eric Bayron | 630-617-6889 | |
Huntington National Bank | Sabrina Rucher | ||
Stephanie Rudisill | 800-367-9305 ext 53211 | ||
Ocwen Federal Bank | Mark Herman | 561-682-7456 | |
GMAC/Homecomings | Jenifer Lis | 877-771-1998 | |
| Financial | |||
Saxon | Veronica Vilavicencio | 817-665-7367 | |
Select Portfolio Servicing | Shaun Dennery | 801-594-6405 | |
US Bank | 800-365-7900 | ||
866-288-7383 | |||
Wells | Anna Helmich |
If you are unable to reach the loss mitigation department of your mortgage company, here is the contact information for the five HUD approved Housing Counseling Agencies. They can help you understand the process, identify your options and will be your advocate to assist you in communicating with your lender’s loss mitigation department.
You can be connected to a HUD approved housing counseling agency as well as other resources that might assist you by calling FIRSTLINK at 2-1-1 (614-221-2255).
*Columbus Housing Partnership- 562 East Main Street, Columbus,
Consumer Credit Counseling of Central Ohio-4500 E. Broad Street, Columbus, Ohio 43215, 614-552-2222, or 1-800-355-2227, Fax: 614-552-4800, www.cccservices.com
Homes on the Hill CDC - 12 South Terrace Avenue, Columbus,
*Mid-Ohio Regional Planning Commission- 111 Liberty Street, Columbus, Ohio 43215, Phone: 614-233-4181, Fax: 614-228-2189, www.morpc.org
Columbus Urban League- Housing Services Department, 788 Mount Vernon Avenue, Columbus ,
There is funding for mortgage payment assistance available. Those organizations above with mortgage assistance are noted with an *. The programs have varying income eligibility guidelines for low and moderate incomes. It is designed to help those who face a specific crisis that is preventing them from making their mortgage payment. It is not to help people who just can’t afford their house payment. Please note that the Veterans Services Commission listed below has mortgage assistance available but only serves veterans.
* Veterans Service Commission 250 West Broad Street, Columbus,
Save Our Homes Task Force:
The business community coming together to reduce home foreclosures through intervention and education.